Help with Hex NFC
Where to look when a tag will not scan or write, and how to reach Hex Pro when the answer is not here.
The user guide
The user guide explains each part of the app, in your language. When a scan or a write fails, start with If a tag does not scan or write: it goes through each message the app shows and what to do about it.
DocumentationIn the app
Tap the gear button on the home screen, then Send Feedback. Your message goes straight to Hex Pro with the app version, iOS version, device model and language, which the form shows you before you send. Nothing from your tags, scans or history is sent.
Write to us
Use the contact form on hex.pro, or email us at support@hex.pro. Tell us your iPhone model and iOS version and, if your question is about a tag, the chip name the app shows for it.
Open the contact form on hex.proBug reports and chip requests
These can also go to the project's issues on GitHub, where the source is public. Say which iPhone and which version of iOS you have, and which chip the app names for the tag.
Open the issues on GitHubSecurity issues
Report a vulnerability privately to security@hex.pro, not in a public issue.